Red River Paper Company Reviews

I have been a regular Red River Paper customer for a couple of years, buying paper for use in my photography courses and also to make fine art prints that I donate to fundraisers for local charities. Recently, I contacted RR to inquire about the possibility of a discount for a very large order of paper to be used for an exhibition/fundraiser for a local charity. I wanted to check to see if there was a discount/coupon I might have missed, whether there might be an upcoming sale I should wait for, or whether RR would consider extending a special discount on a one-time basis given the nature of the project. Every penny I save is a penny that goes toward the charity, since I donate 100% of the profits. (I also donate some of the products outright, so every penny I save is a penny I can spend on additional materials to support the charity.) Unlike my experience with a number of other providers of products I use for my charity work, RR was inflexible - no, there were no upcoming sales, no special discount, no there were no coupons I'd missed. Since I was on a tight deadline, I decided to go ahead and order the paper. I used my principal RR account. I had forgotten, though, that I had a secondary account under a different email address (one I hardly use) and I had actually saved a cart with paper in that secondary account. I started getting emails from RR about a day later regarding that saved shopping cart under the secondary email address. Within a day or so, I was being offered a 15% discount on the items in that cart. Naturally, I called RR to see if they'd consider retroactively applying that discount to my prior purchase. I wasn't surprised when they said no (retroactive discounts are fairly unusual and I think somewhat hard to process in computer systems). So I suggested as an alternative that maybe RR would consider giving me a credit (for the difference in price for a future order). Again, I explained how I was going to be using the paper and that I would be donating the profits to the charity. And again, I was met with inflexibility. I realize, of course, that Red River is a business and businesses need to make a profit in order to stay in business. It's also their prerogative to decide whether and how to offer discounts on their products. But in this case, I think their approach to dealing with my request showed a lack of flexibility, fairness and regard for their own longer-term interests. Because they've lost me as a customer. And whereas before I used to recommend Red River to my photographer friends, I will no longer do so and suggest instead that they deal with a service provider with a more flexible and customer-friendly approach to service.

Red River SCORED 8.5 x 11 60lb Pecos River Gloss has transformed my ordinary greeting cards into incredibly fabulous works of art. The photos I use are now so clear and gorgeous and everything has been upgraded to the highest caliber. I'm thrilled and have now repeated my last order.

Wonderful paper, constant batch to batch as far as color goes when printing. Easy to fold, vivid colors, makes it easy to sell my cards.

I make photo cards and I ordered white boxes with clear lids, in which to box my cards as gifts. I am delighted with the quality of the boxes. My cards fit perfectly, the see through lid allows for a lovely photo card at the top. The boxes are made of good quality cardboard.They will hold up to 13-14 cards wrapped in sleeves.

I'm surprised that in your "best paper for printer" and other areas of paper choice you seldom (if ever) mention your most wonderful paper: Palo Duro Softgloss!

I have used Red River paper for at least 10 years. I have tried most of the papers offered by Red River. I have talked to Drew many times on technical details. I have never had a bad experience! The printer profiles are the best part of Red River. I own several copies of printer profiling software. since I started using Red River profiles i have never needed to create my own printer profiles. When compared to Red River profiles my profiles were inferior. I will continue to use Red River papers as long as they are available. Good products, backed by great service, what more could you want?

RRP sets the bar for quality, price, and support. I don't feel the need to shop around anymore, they have earned a loyal customer. Thank you!

I wanted to let you know that I love how you package & ship your product! You have it down to a science. You don't use the obnoxious peanuts which is appreciated!

Purchased a Sample pack and there is no looking back. Quality of paper is excellent and equal to Epson high end paper.

I create my own greeting cards from my fine art photographs using Red River Paper. I've been incredibly pleased with the quality and had great feedback from clients. I won't go anywhere else for my paper needs!