Orders usually ship in 1-2 business days
Order changes are limited to one hour from the time your order is placed.
| Location | Cut Off Time |
| East Coast | 3pm your time |
| Central USA | 2pm your time |
| Mountain USA | 1pm your time |
| West Coast | Noon your time |
Four Tips for Smooth Order Delivery
- Be present at the delivery location during normal delivery hours - usually 9am-8pm.
- Track your order and be aware of the estimated delivery date
- Sign up for FedEx and UPS services that send you real time alerts and allow you to make changes to incoming shipments.
FedEx Delivery Manager
UPS My Choice - PROTECT YOURSELF FROM PORCH PIRATES - If you have had packages dissappear from your residence or business, we strongly recommend finding a more secure alternate delivery address. FedEx and UPS offer drop off locations that are secure and that hold your shipment until you come to get it. We can help you find one of these facilities if needed.
Shipping Reviews
Nancy Yaki - Packaging and delivery are also top-notch. No corner dings.
Richard Burbidge - Shipping lived up to the promise; the products arrived in perfect condition. One happy customer.
P.S. Showalter - S&H is outstanding - I’ve never had bent corners or any other problem.
Kim Smith - We’ve bought paper from other places when RRP doesn’t offer what we’re looking for, but those never get packaged well and arrive with dented corners. Never with RRP! Their packaging is above and beyond anything I could ever wish for. Thank you for putting so much care in all your products, it really shows!
Rob Lim, Educator and Founder of Photography Concentrate - I’ve purchased paper online through B&H Photo before, and multiple times the boxes of paper in the
order got damaged in shipping. B&H was quick to send replacements, but it was an inconvenience. I eventually just switched to purchasing paper from our local photography store. However, the packaging from Red River Paper was outstanding.
Frequently Asked Shipping Questions
Track My Order / Order History
Local Pick Up in Dallas
If you live in the DFW area, you will see a Local Pick Up option during checkout. When your order is ready, you will receive an email. We are also open for walk-in business Monday-Friday 8am - 5pm. Call 888-248-8774 for details.
Free Shipping Option
- As a rule, free ground shipping available for product subtotal of $150 or more
- Subtotal $150 or more AFTER any coupon or reward points redeemed and BEFORE tax
- Available for physical addresses in the 48 states - No PO Box or APO/FPO
- Some orders, because of their size or weight may not quality for free shipping.
Flat Rate Shipping Information
Red River Paper offers flat rate ground shipping for most orders shipped to the 48 states. Time to delivery can be up to eight business days, depending on your location. If you need faster delivery, choose UPS Ground or an expedited air service.
Flat Rate Key Information
- Online orders only
- Up to 7 business days
- May ship with any ground service available from UPS or FedEx solely at our discretion
- No PO Box deliveries
We may contact you if your order is large enough for a freight (pallet) shipment. Pallet shipping is solely at Red River Paper's discretion. Pallet shipments to a residence will be charged an $85 lift-gate fee, no exceptions.
My order is "lost" in transit. What now?
We can declare an order lost if it has not been delivered eight business days from the date of shipment. At that point, and not before, will be begin a FedEx or UPS trace to locate the shipment.
Tracking Oddities - Package tracking data is not exact and can lag the actual movement of your order. In some cases it can look like the package has not moved for a couple of days. This is NOT a sign that the order is lost. We will not begin a trace because tracking data does not show movement.
If your order normally arrives in a few days and this time it has not, this is not a sign it is lost. We will always allow eight business days (for ground shipments)
before contacting the carrier.
What happens if my order is delivered late?
For the most part, UPS and FedEx refuse refunds when shipments are late. For expedited (air) shipments, they may guarantee delivery day and a time window.
If a delivery service does not include a guarantee, there are NO REFUNDS from Red River Paper or the shipper for late deliveries
My order was delivered and then went missing
If your order has been delivered and you cannot find it, contact RRP at once. We will ask the shipper to begin a trace and search for the lost item. In most cases, they
order has been delivered to a neighbor, an incorrect address, or left in an unusual location on your property. The trace can take several days.
If you cannot wait
for the trace to complete, we ask that you place another order. If the original shipment is found, you can return the replacement. Shipping expenses both ways are your responsibility.
NOTE ABOUT LIABILITY - Once your order is delivered to the correct address, the shipping company and Red River Paper are released from any liability for the value of the order. To reiterate, if the order is delivered to the correct address, Red River Paper and the carrier will not replace any lost merchandise at our expense.
PROTECT YOURSELF FROM PORCH PIRATES - If you have had packages disappear from your residence or business, we strongly recommend finding a more secure alternate delivery address.
FedEx and UPS offer drop off locations that are secure and that hold your shipment until you come to get it. We can help you find one of these facilities if needed.
Damaged shipment information
If you received a damaged shipment, KEEP THE BOX, PADDING, and LABEL! Shippers require these items for insurance and refunds.
Inspect all shipments - both the shipping box AND the contents when the shipment arrives. If you find any of your order is damaged, contact us immediately. Email [email protected] or call 888-248-8774.
Damaged items are typically replaced with new merchandise. RRP may require photo evidence of damage. The carrier may come to your location to inspect the damage. Be prepared to pack up damaged product for shipment back to RRP.
Any damage claims must be filed no later than 30 days after delivery.
Will the shipper leave my order at my door?
As a rule, shippers will attempt to deliver three times before sending the order back to us. Also, they typically leave a note telling you they tried to deliver and why they did not.
What happens if they try and cannot deliver your order?
In this situation, you will still be responsible for shipping costs. You will also pay shipping if you decide to have it shipped again. There is a good chance we will request a different location the second time - one you are sure will be able to accept the order.
What happens if they try to deliver and I am not home?
Leaving a package without a signature is at the discretion of the shipper driver. If they feel your location is not safe, they may hold the package and leave you a note to arrange an alternate location, a pick up, or to get your signature saying it is OK to leave the package at the original location.
If you feel your location is not secure - an apartment, busy street, etc. - please ask us to ship to another location that is secure.
Address correction fee
Please verify your address completely before placing an order. There is a $20 address correction fee when for any changes or corrections to your address. We will get your authorization and charge the fee before making any corrections. The fee is charged to us by our shippers.
Can I request special delivery instructions?
No. Drivers will not comply with special requests like "Leave at backdoor" or "Leave in garage". Shipper policy requires drivers to deliver the package in most cases to the front entrance of a building or residence. Safety and time constraints keep them from going into backyards or otherwise out of the way areas at a delivery location. Red River Paper will do our best to email you if we see a request that probably cannot be fulfilled, and try to help you make alternative arrangements.
Do you ship to APO addresses?
- YES via USPS.
How long before my order ships
Orders ship in 1-2 business days.
What is the SafeTrip shipping guarantee?
It is our promise to insure your order arrives in great condition. If not, we take care of replacing damaged items at no charge to you. Details are here
Where does Red River Paper ship?
Red River Paper ships to most locations worldwide.
Do you offer Next Day or 2-Day service?
FEDEX AND UPS NO LONGER GUARANTEE DELIVERY TIME FOR AIR SHIPMENTS.
FedEx and UPS will "do their best" to get air shipments to you on time. At present, they don't make any promises other than that.
If you choose an air service and it does not arrive when expected, NO REFUNDS ARE AVAILABLE. This is a buyer beware option.
If you order after 2pm Central Time, your order will ship the NEXT BUSINESS DAY. Business days are Monday - Friday. Saturday and Sunday are not business days.
What shipping companies do you use?
All 48 State orders are shipped by UPS or FedEx. Shipping to AK, HI, PR, USVI, military bases, and other U.S. protectorates will ship via USPS Priority mail. Canadian orders go by FedEx Ground. If a invalid shipping choice is selected for your order, client services will automatically switch you to the lowest cost appropriate choice and you will be billed the difference.
How do you calculate shipping days?
Shippers start counting the day after they pick up your order from the Red River Paper dock.
For second day and next day service, the day you order does not count toward the delivery date - keep this in mind if you are in a hurry.
Monday - Friday are business days. Saturday and Sunday are not.
How are shipping charges calculated?
Red River Paper charges you what we pay for shipping your order. We feel that shipping charges are a necessary cost, but one that is not to be used for profit.
How are back orders handled?
Red River Paper strives to have our products in stock for same day shipment. If you order an item that is out of stock, you will be notified by client services soon after you place the order. Usually, this means a phone call or an email. We will hold the full order until all items are available. Expedited service on backorder items is not available unless you wish to cover the cost of additional freight.
Please note that the website may not be updated with the latest backorder items but in most cases reflects what we have in stock.
Freight Forwarder Policy
If your order ships to a freight forwarder, you agree that Red River Paper will not accept liability for damage once a package leaves the freight forwarder facility. You and the forwarder take full responsibility and bear liability for any damage noted on delivery to the final destination. The only exception is if your freight forwarder notes damage and then provides Red River Paper with photographic evidence and a description of the damage. At that point the product cannot leave the forward facility and must be held until Red River Paper and the shipper make a full investigation.
Sale price policies
Red River Paper conducts sales from time to time. Advanced warning of the sale is not guaranteed, but may occur in some cases. We do not issue refunds or credits for orders placed before the sale starting date. If your order occured within three business days of the sale, you may return the sale products at your expense and place another order. Red River cannot pay for shipping either way in this circumstance.
Where is Red River Paper located?
Red River Paper is located in Dallas, Texas.
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Last updated: November 18, 2024
